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Atelier Creatif

How to Order

Online Order quickly and safely.

All you have to do is follow a few simple steps.

Below you find all details about each step:

1. Navigate in Collections menu

- Choose the product category

- Choose the desired product

- Choose size, quantity and delivery time

- Choose the delivery time and add the product to cart

- After adding each product, you are automatically redirected to your shopping cart, here you can review the list of selected products and update the amount or cancel one or all selected products.

- When you are sure that you have chosen all the products you want press the „order” button 

- Enter the delivery address and press the Checkout button 

- You will receive an email confirmation of your order.

- In short time you will be contacted by a consultant

2. Choose a custom model

- From "SHOP" select the option "custom pattern"

- In 3 simple steps place your order, by pressing the START button

- Choose the desired model, the delivery time and quantity

- Click the „order” button and you get to Step 2

- Enter the exact dimensions using your dummy measurements. A red line will indicate the exact portion to be measured.

- Click "Add Measurements"

- Check your input and click "Add to Cart"

- After adding each product, you are automatically redirected to your shopping cart, here you can review the list of products selected to update the amount or cancel one or all selected products.

- Enter the delivery address and press the Checkout button

- You will receive an email confirmation of your order.

- In short time you'll be contacted by a consultant

How to return the products sold by Atelier Creatif

The return of produscts in few steps:

1. Send a request for return by using our e-mail  comenzi@ateliercreatif.ro  Make it sure that the product you want to return meets the return conditions:

2. The application shall state:

       - Return one of the options:

a) exchange of the same model (you can choose for exchange of size or color)

b) exchange with a different product sold by Atelier Creatif

c) reimbursement of money paid to purchase.

       - Your dates: Order number, full name, telephone number, delivery address / lifting.

3. After your approving request for return, Atelier Creatif will send a courier to pick up the product you want to return.

What are the products conditions:

- You can return any fashion product sold by Atelier Creatif within 30 days from the time you were delivered by courier.

- When you return the product, it must be in the same condition which you received, unworn, with no stains or tears.

 We not accept returns in the showroom.

The cost of transportation for return is same as delivery cost.